Support for customers in vulnerable circumstances
Everything filed under access in our banking coverage, the 11 reports filed on it so far.
OCC Report Finds Banks Restricted Services Based on Political Beliefs
A federal regulator found nine major U.S. banks used vague reputational risk policies to deny services to customers based on political or religious...
NatWest launches AI spending tool for RBS customers using Nvidia speech tech
NatWest has unveiled an AI-powered Spending Insights Tool for Royal Bank of Scotland customers, using Nvidia's speech recognition to better...
Deutsche Kreditbank implements Pega AI for email support
Deutsche Kreditbank AG has adopted an AI-based email assistant from Pegasystems to handle millions of customer inquiries annually.
China injects $54 billion to bolster banks
China is injecting $54 billion into major state-owned banks and insurers to strengthen their capital and support lending and stock market investment.
Inheritance disputes highlight risks of unequal support for adult children
Financial experts warn that unequal financial support from parents to adult children can spark lasting resentment and legal disputes.
ECB's Schnabel: Central Bank Money Must Go on Distributed Ledgers
ECB Executive Board member Isabel Schnabel argued that central banks must issue reserves directly on distributed ledgers to support tokenised finance.
Project Nemo Advances Inclusion for Vulnerable Adults
The banking industry is exploring ways to support vulnerable adults, including those with capacity issues and physical disabilities.
MAG data breach hits 8.7m airport customers
Manchester Airports Group (MAG) confirmed a cyber-security incident that exposed the personal data of about 8.7 million customers.
Apex FS and Rippling Collaborate on Treasury Services
Apex Fintech Solutions and Rippling partner to offer integrated treasury product to Rippling's business customers.
Monzo Activates Backup Bank in Response to Outage
Monzo, a UK digital challenger bank, has activated its independent backup bank, Monzo Stand-in, in response to a technical issue that left thousands...
Lloyds Group Banks Hit by Online and Mobile Service Disruptions
Customers of Lloyds, Halifax, and Bank of Scotland faced widespread issues accessing online and mobile banking services, with thousands reporting...